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Ohio Elite Management

Privacy Policy

Ohio Elite Management LLC
Effective date: January 1, 2026

Ohio Elite Management LLC ("Ohio Elite Management," "OEM," "we," "us," or "our") is a property management company based in Columbus, Ohio. This Privacy Policy explains what information we collect when you visit www.ohioem.com, contact us, apply for a rental, use a resident or owner portal, or communicate with us by phone, email, or text message, and how we use, share, and protect that information.

1. Information we collect

Information you give us

  • Contact forms and inquiries: your name, email address, phone number, and the content of your message.
  • Rental inquiries, showings, and applications: contact details, desired move-in date, and the information requested on the rental application, which may include identification, rental and employment history, income, and the details needed to run credit, criminal, and eviction/rental-history background checks.
  • Residents and property owners: information needed to manage a lease or a management agreement, such as lease details, maintenance requests, property details, and payment and disbursement information.
  • Phone calls, voicemail, and text messages: your phone number, the content of your messages, and your text-messaging consent and opt-out choices.

Information collected automatically
When you visit our website, our website host and analytics tools may automatically collect technical information such as IP address, browser type, device type, pages viewed, and referring pages, using cookies and similar technologies.

2. How we use your information

We use the information we collect to:

  • respond to your questions and requests;
  • schedule showings and process rental applications;
  • manage leases and properties, including rent collection, maintenance and repairs, inspections, and owner statements and disbursements;
  • send service messages by email, phone, or text message (see the Text Messaging (SMS) section below);
  • operate, secure, and improve our website and services;
  • comply with legal obligations and enforce our agreements.

3. How we share your information

We do not sell your personal information. We share it only as described below:

  • Service providers that help us run our business, such as property management and resident/owner portal software, showing-scheduling and listing tools, tenant screening and background check providers, payment processors, website hosting, and communication providers (including our text-messaging provider). They may use your information only to provide services to us.
  • Property owners and residents, to the extent needed to manage a property (for example, sharing an applicant's file with the property owner for approval, or sharing a resident's maintenance request with a vendor who performs the repair).
  • Legal and safety reasons: when required by law, subpoena, or court order, or when needed to protect the rights, property, or safety of OEM, our clients, residents, or others.
  • Business transfers: in connection with a merger, sale, or transfer of all or part of our business, subject to this Privacy Policy.

Text messaging data is treated separately: see Section 4. Nothing in this Section permits sharing your mobile phone number or text-messaging consent for marketing.

4. Text Messaging (SMS)

If you opt in to receive text messages from Ohio Elite Management, we use your mobile phone number only to send account and operational text messages to the tenants, property owners, and staff of the Columbus, Ohio rental properties we manage, and to prospective tenants and applicants: maintenance and repair updates, rent and lease notices, showing and application updates, staff scheduling or work-order alerts, and replies to people who text us. We do not send marketing or promotional text messages. Program details are in our SMS Terms at https://www.ohioem.com/sms-terms.

  • We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
  • Text-messaging opt-in data and consent are never shared with third parties for marketing.
  • Mobile information may be shared only with service providers (such as our text-messaging platform) that help us deliver messages to you, and only for that purpose.
  • Message frequency varies.
  • Msg & data rates may apply.
  • Reply HELP for help. Reply STOP to cancel at any time. After you reply STOP, you will receive one confirmation message and no further texts unless you opt in again.
  • Consent to receive text messages is not a condition of renting, applying, or purchasing any service.

5. Cookies and analytics

Our website may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings; some site features may not work properly if you do.

6. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, accounting, and record-keeping requirements, and then delete or de-identify it.

8. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

9. Your choices

  • Text messages: reply STOP to any message to opt out, or contact us.
  • Email: use the unsubscribe link in any non-transactional email, or contact us.
  • Access and correction: you may ask us to access, correct, or delete your personal information, subject to legal and lease-related record-keeping requirements.
  • Cookies: adjust your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

11. Contact us

Ohio Elite Management LLC
718 Ann St, Columbus, OH 43206
Email: admin@ohioem.com
Phone: 614-714-1014
SMS Terms: https://www.ohioem.com/sms-terms